ITSM Integration
Integrates with multiple IT Service Management systems (ServiceNow, Jira, Zendesk, Ivanti Neurons, and Cherwell) to enable ticket creation, retrieval, updates, assignment, and knowledge base searches through a unified interface.
About
MCP ITSM provides a unified interface for LLMs to interact with multiple IT Service Management systems (ServiceNow, Jira, Zendesk, Ivanti Neurons, and Cherwell) through standardized tools. Built with Node.js, it intelligently routes requests to the appropriate ITSM system, handles ticket creation, retrieval, updates, assignment, and knowledge base searches while maintaining consistent response formats. The implementation supports both HTTP and stdio transports with API key authentication, making it ideal for organizations managing multiple ITSM platforms who want to streamline AI assistant interactions with their ticketing systems.
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